FAQ

To keep our operating costs low, we do NOT have a proper shop to accommodate walk-in customers and we also do not have enough human resources to entertain walk-in customers. We have only a store/warehouse in Puchong, Selangor, Malaysia. So, we do not encourage customers to come to our warehouse. However, we do keep plenty of ready stock in our store/warehouse for immediate supply.

Having said so, self-collection of your order can still be arranged.

Currently, we focus mainly on online business and supplying directly to the car workshops nearby Puchong Area. This means, our products are being tested and used by professional mechanics and the quality is at an acceptable level.

(Click here for more information About Us)

Untuk memastikan kos operasi yang rendah, kami TIDAK mempunyai kedai untuk kunjungan pelanggan dan kami juga tidak mempunyai tenaga kerja yang mencukupi untuk melayan pelanggan yang datang. Kami hanya mempunyai stor/gudang di Puchong, Selangor, Malaysia. Oleh itu, kami tidak menggalakkan pelanggan datang ke gudang kami. Walau bagaimanapun, kami menyimpan banyak stok siap sedia di stor/gudang kami untuk bekalan segera.

Namun demikian, pengambilan pesanan secara sendiri masih boleh diatur di Puchong Selangor.

Pada masa ini, kami memberi tumpuan terutamanya kepada perniagaan dalam talian dan membekal terus ke bengkel kereta di kawasan Puchong. Ini bermaksud, produk kami telah diuji dan digunakan oleh mekanik profesional dan kualitinya terjamin pada tahap yang boleh diterima.

(Klik di sini untuk maklumat lebih lanjut Mengenai Kami)

 

There is no single word or sentence to explain this. We are Trusted and Verified (click here for more information).

 

Customers can buy by:

  1. online ordering (http://www.protonperoduaparts.com.my)
  2. email ordering (for items not listed in the website)
  3. phone ordering at +6014-6444 000 (10:00am - 8:00pm +8GMT) (Monday - Sunday) (please avoid ordering by phone if possible to avoid any unnecessary communication error or misunderstanding)

Customers are encourage to order online to avoid any communication error or misunderstanding. After a valid order is placed, you will be contacted by us within 2 working days by email. Please check your inbox and also JUNK FOLDER for our reply. Email communication is prefered for recording and tracking purposes. English, Bahasa Malaysia and Mandarin languages are welcome in email and phone communication.

 

Currently, we are not liable to be registered under the GST. So, buyers have just to pay the prices as published and outgoing freight charges if applicable.

 

Shipping cost and transit time depending on the shipping method, shipping destination, product actual weight, and volumetric weight calculation.

To know the shipping charge for your selected product to your destination, please:

  1. Choose your products and “ADD TO CART”
  2. “ENTER SHIPPING DESTINATION” at your shopping cart and "UPDATE"

Then, you can see all the available delivery methods, its cost, and the estimated transit time.

Kos penghantaran dan masa transit bergantung pada kaedah penghantaran, destinasi penghantaran, berat sebenar produk, dan pengiraan berat volumetrik.

Untuk mengetahui caj penghantaran, sila:

  1. Pilih produk anda dan "TAMBAHKAN KE CART/BAKUL BELI BELAH"
  2. "MASUKKAN DESTINASI PENGHANTARAN" di bakul beli belah anda dan "UPDATE/KEMAS KINI"

Kemudian, anda boleh melihat semua kaedah penghantaran yang tersedia, kosnya, dan anggaran masa transit.

 

All prices are FIXED. Discount of 5% to 10% will be only considered for bulk purchase above 10 units for each item.

 

We accept various payment mode:

  1. Visa/Mastercard - via Paypal
  2. Bank Wire Transfer - Maybank Account : 512772308181 (Hotskynet Enterprise)
  3. Check - payable to Hotskynet Enterprise
  4. Cash on Delivery (COD) - ONLY for delivery and self collection in PUCHONG, SELANGOR

 

We sell mostly AFTERMARKET STANDARD replacement parts with high quality and lower price. They are NOT original by Proton or Perodua nor OEM parts unless stated otherwise.

However, these products have been sold to and used by professional car mechanics, which has been proven GOOD in QUALITY and RELIABLE.

 

The warranty period is stated in the product page if there is any, which covers defects in raw materials used and manufacturing process. However, it does not cover improper product application and/or improper installation and/or improper handling.

 

We just sell parts only. We do NOT provide installation services. Please contact your regular experience mechanic for installation.

 

  1. email (click here) - We usually We usually reply customers' emails within 2 working days. Please also check your SPAM or JUNK FOLDER for our respond.
  2. phone call / SMS +6014-6444 000 (10:00am - 8:00pm +8GMT) (Monday - Sunday)

Email communication is preferred for recording and tracking purposes.

 

  1. English
  2. Bahasa Malaysia
  3. Chinese (Mandarin, Cantonese, Hokkian)

 

  1. We are FULL TIME in auto parts trading.
  2. We have a good technical knowledge and a strong support team on the products that we are dealing with.
  3. We have a strong connection with the products manufacturers and suppliers, hence we can get the products at a low price and sell at a CHEAP price too.
  4. We have many regular customers who work as professional car mechanics, who constantly providing us feedback about our products quality. This helps us choose only GOOD QUALITY products to be sold here.
  5. We have plenty of READY STOCK in our inventory for immediate shipment.

(Click here for more information About Us)

 

We provide FREE delivery in areas within Puchong (Selangor, Malaysia), if your purchase amount is more than MYR 100.

 

Self-collect / COD can be arranged at Puchong, Selangor only after the buyer has read our advertisement and agreed on the price offered and all the terms.

Please confirm with us about the stock status by sending the product link or screenshot our advertisement, then WhatsApp us at +6014- 6444 000  

Pengambilan sendiri / COD boleh diatur di Puchong Selangor hanya setelah pembeli membaca iklan kami dan bersetuju dengan harga yang ditawarkan dan semua terma serta syarat.

Sila sahkan dengan kami mengenai status stok dengan menghantar pautan produk atau tangkapan skrin iklan kami kemudian WhatsApp kami di + 6014- 6444 000

 

  • All packages will be shipped within 2 working days after receipt of payment. And, we will provide you with a link to track your package online.
  • Products are shipped F.O.B. (Freight On Board) and become the sole property of the purchaser upon delivery to the specified shipping agent. Your package will be dispatched at your own risk, but we will make our best effort and take special care in packing and protect fragile items.
  • Boxes are amply sized and your items are well-protected.
  • Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.
  • Transit Time indicated in our ordering page
    - is an APPROXIMATE / ABOUT estimation based on mormal conditions, it is NOT GUARANTEED.
    - is based on WORKING DAY, NOT include HOLIDAY
    - does not include time taken for customs clearance and inspection process by the authorities.
    - does not include delay caused mother nature, holiday season, high cargo load volume, busy port and traffic conditions and so on.
  • For shipping damage, customers should file claim to their carrier immediately.
  • Any discrepancy, including wrong items or missing items, should be reported to us within 24 hours.
  • Because of the nature of the Internet, online ordering your purchase from http://www.protonperoduaparts.com.my acknowledges that you have read and agree to these terms and conditions.
  • All brands and product names mentioned are trademarks and/or registered trademarks of their respective holders.

 

  • Import duties, taxes, and customs clearance charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
  • Customs regulations vary by country. Please check with your country's customs office to determine what these additional costs will be, and if there is any import restriction prior to bidding or buying. There is nothing worse than having your goods turned away at the border or being held up at customs.

 

Like many retailers, we guarantee our products; if an item hasn’t met your expectations, you can bring it back. We also guarantee the product selection advice offered through our catalog, website, and staff; if an item you’ve purchased based on this advice turns out to be unsuitable, you can bring it back. In either case, simply return the item for exchange, refund, repair, or credit.

WHAT can be returned?

All products are returnable IF the product does not suit your application or not up to your desire or expected quality. However, all returned product should not be used and in the same condition as when purchased. This includes the product original packaging.

WHEN do items need to be returned by?

No later than 14 days after received.

WHERE do items need to be returned to?

After obtaining a RETURN AUTHORIZATION, product can be returned to:

HotSkynet Enterprise [SA0109980-D] 
No 10, Jalan Prima 2/5, 
Taman Puchong Prima, 
47100 Puchong, 
Selangor, 
Malaysia. 
Tel: +6014-6444 000

HOW do customers return items?

Contact us via email or by phone (+6014-6444 000) to obtain a RETURN AUTHORIZATION

SHIPPING COST for returns?

Customer is responsible for shipping charges for returns.

CREDIT for returns?

Once the returned item is received and inspected, 100% of the product purchased price will be refunded within 3 working days. The refund does NOT include outgoing shipping charge.

In store return option?

After obtaining a RETURN AUTHORIZATION, please arrange for an appointment, then the product can be returned to:

HotSkynet Enterprise [SA0109980-D] 
No 10, Jalan Prima 2/5, 
Taman Puchong Prima, 
47100 Puchong, 
Selangor, 
Malaysia.

Product Packing Materials?

The product’s packing material must be in same condition as when received.

 

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