Frequently Asked Questions

Where is your shop ?

To keep our operation cost low, we do NOT have a proper shop to accommodate walk-in customers and we also do not have enough human resource to entertain walk-in customers. We have only store/warehouse in Puchong, Selangor, Malaysia. So, we do not encourage customers to come to our warehouse. However, we do keep plenty of ready stock in our store/warehouse for immediate supply.

Currently, we focus mainly on online business and supplying directly to the workshops nearby Puchong Area. This means, our products are being tested and used by the professional mechanics and the quality is at acceptable level.

(Click here for more information About Us)

How can you be Trusted in Online Business ?

There is no single word or sentence to explain this. We are Trusted and Verified (click here for more information).

How can I buy from you ?

Customers can buy by:

  1. online ordering (http://www.protonperoduaparts.com.my)
  2. email ordering (for items not listed in the website)
  3. phone ordering at +6014-6444 000 (10:00am - 8:00pm +8GMT) (Monday - Sunday) (please avoid ordering by phone if possible to avoid any unnecessary communication error or misunderstanding)

Customers are encourage to order online to avoid any communication error or misunderstanding. After a valid order is placed, you will be contacted by us within 2 working days by email. Please check your inbox and also JUNK FOLDER for our reply. Email communication is prefered for recording and tracking purposes. English, Bahasa Malaysia and Mandarin languages are welcome in email and phone communication.

Do you charge GST ?

Currently we are not liable to be registered under the GST. So, buyers have just to pay the prices as published and outgoing freight charges if applicable.

How much is the shipping cost ?

Shipping cost and transit time depending on shipping method, shipping destination, product actual weight and volumetric weight calculation.

To know the shipping charge for your selected product to your destination, please:

  1. Choose your products and “ADD TO CART”
  2. “CHECK OUT” your shopping cart
  3. Click CHECK OUT AS GUEST” and fill in the correct delivery details and “SAVE”

Then, you will see all the available Delivery Methods and its cost.

Can you reduce the price ?

All prices are FIXED. Discount of 5% to10% will be only considered for bulk purchase above 10 units for each item.

How to make payment and COD ?

We accept various payment mode:

  1. Visa/Mastercard - via Paypal
  2. Bank Wire Transfer - Maybank Account : 512772308181 (Hotskynet Enterprise)
  3. Check - payable to Hotskynet Enterprise
  4. Cash on Delivery (COD) - ONLY for delivery and self collection in PUCHONG, SELANGOR

(Click here for more payment information and COD arrangement)

Are your products Proton Original or Perodua Original ?

We sell mostly AFTERMARKET STANDARD replacement parts with high quality and lower price. They are NOT original by Proton or Perodua nor OEM parts unless stated otherwise.

However, these products have been sold to and used by professional car mechanics, which has been proven GOOD in QUALITY and RELIABLE .

What is the warranty period ?

Warranty period is stated in the product page if there is any, which covers defects in raw materials used and manufacturing process. However, it does not cover improper product application and/or improper installation and/or improper handling.

Do you provide installation ?

We just sell parts only. We do NOT provide installation services. Please contact your regular experience mechanic for installation.

How can we contact you for further questions ?

  1. email (click here) - We usually We usually reply customers' emails within 2 working days. Please also check your SPAM or JUNK FOLDER for our respond.
  2. phone call / SMS +6014-6444 000 (10:00am - 8:00pm +8GMT) (Monday - Sunday)

Email communication is preferred for recording and tracking purposes.

What languages do you speak ?

  1. English
  2. Bahasa Malaysia
  3. Chinese (Mandarin, Cantonese, Hokkian)

Why should you buy from us ?

  1. We involve FULL TIME in auto parts trading.
  2. We have a good technical knowledge and strong support team on the products that we are dealing with.
  3. We have a strong connection with the products manufacturers and suppliers, hence we can get the products at low price and sell at CHEAP price too.
  4. We have many regular customers who work as professional car mechanics, who constantly providing us feedback about our products quality. This helps us choose only GOOD QUALITY products to be sold here.
  5. We have plenty of READY STOCK in our inventory for immediate shipment.

(Click here for more information About Us)